Privacy Policy
At Circle Shop, accessible through our website, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from us.
1. Information We Collect
When you visit our website, place an order, or contact our support team, we may collect the following information:
- Personal Information: Your name, email address, phone number, billing address, and shipping address.
- Order Information: Products purchased, order details, payment status, and transaction-related information.
- Payment Information: Payment details necessary to process your order. We do not intentionally store complete payment card details when payment processing is handled by a third-party provider.
- Technical Information: Your IP address, browser type, device information, and website usage data.
- Communication Information: Messages, inquiries, and other information you provide when contacting our customer support team.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and fulfilling your orders.
- Arranging deliveries and providing order updates.
- Processing payments, refunds, and returns.
- Responding to your questions and customer support requests.
- Improving our website, products, and shopping experience.
- Detecting and preventing fraud, unauthorized transactions, and security issues.
- Sending promotional emails or marketing communications where permitted by law and, where required, with your consent.
- Complying with applicable legal and regulatory obligations.
3. Sharing Your Information
Circle Shop does not sell your personal information to third parties. However, we may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment Providers: To process payments and manage transactions.
- Delivery and Courier Services: To deliver your orders.
- Website and Technology Providers: To maintain website functionality, hosting, analytics, and security.
- Marketing Services: To support promotional activities where permitted.
- Legal Authorities: When disclosure is required by applicable law or necessary to protect our legal rights.
We expect our service providers to handle personal information appropriately and in accordance with their applicable privacy obligations.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, maintain shopping cart functionality, and understand how visitors use our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
Where required by applicable law, we will seek consent before using non-essential cookies or tracking technologies.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, resolving disputes, maintaining business records, and complying with applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, where appropriate and legally permitted.
7. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and business recordkeeping requirements.
- Withdraw consent for certain types of processing or marketing communications.
- Object to or request restrictions on certain processing activities where applicable.
- Raise a concern or complaint about how your information is handled.
To exercise your rights, please contact us using the details provided below.
8. Third-Party Websites
Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices. Circle Shop is not responsible for the privacy practices or content of third-party websites, and we encourage you to review their policies before sharing personal information.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal obligations, or privacy standards.
Any updates will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how Circle Shop handles your personal information, please contact us:
Business Name: Circle Shop
Email: info@circleshop.pk
Phone: +92 305 4004397
Address: Az Plastic Green Apple, 721/C, Sundar Industrial Estate, Lahore, Pakistan.
Website: https://circleshop.pk/
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
