Refund and Returns Policy
Thank you for shopping with Circle Shop. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Window
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by the receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Sale items or Gift Cards (unless otherwise stated).
3. The Return Process
To initiate a return, please follow these steps:
- Contact our support team at [info@circleshop.pk] with your order number.
- If your return is accepted, we will send you a Return Shipping Label and instructions on where to send your package.
- Items sent back to us without first requesting a return will not be accepted.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Timing: You will receive the credit within [5–10] business days, depending on your card issuer’s policies.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Shipping Costs
- Defective/Wrong Items: If the return is due to our error (damaged or incorrect item), we will cover all shipping costs.
- Change of Mind: For standard returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.
Need More Help?
If you have any questions on how to return your item to us, contact us at:
- Email: info@circleshop.pk
- Phone: +92 305 4004397
- Address: Az plastic green apple, 721/C, sundar industrial state, Lahore
